Overview
The Suicidality Email Notification feature is an optional tool that alerts providers when a client expresses suicidal ideation in an assessment response.
This feature ensures that when clients signal potential risk, their care team is promptly alerted for timely intervention. It serves as an essential tool for improving response strategies in crisis scenarios.
This email alert is only triggered when:
A client provides a non-zero response to a suicidality-related question, and
The clinic has enabled suicidality notifications in their settings.
When enabled, the notification is automatically sent to the client’s assigned providers and the clinic admin. Clinic Admins can also configure additional clinic staff (e.g., other admins or supervisors) to receive the alert.
For organizations with multiple sub-clinics (stacked orgs), the list of additional recipients can be configured per clinic. If your organization uses stacked clinics and would like to enable this feature across multiple clinics, please reach out to us via the Messenger chat or email us at [email protected].
How Suicidality Notifications Work
When the feature is enabled, an email is sent under the following conditions:
The client provides a non-zero response to a suicidality-related question in an assessment.
The clinic has enabled suicidality notifications.
Email content includes:
Subject line: "Patient indicated suicidal ideation in response"
The client’s initials
A link to view the client’s full assessment results
A list of all clinic team members who were also notified
Managing Notification Settings at the Clinic Level
Clinic Admins can enable and configure suicidality notifications by navigating to:
Settings → Configuration → Suicidality Notification
From there, admins can:
Turn the suicidality notification feature ON or OFF
Choose which clinic admins should be notified, in addition to the clinic owner
Once enabled at the clinic level, the setting will also appear in each provider’s Notification Settings
Frequently Asked Questions
Do I need to reply to automated suicidality alert emails?
No. These notification emails are automated for tracking and informational purposes. No replies or further actions are needed.
After enabling the feature, do admins need to be selected manually?
Yes. Enabling suicidality notifications does not automatically assign all admins to receive alert emails. Specific admins must be manually selected in the settings.
Need to Enable for Multiple Clinics?
If you’re part of an organization with multiple clinics and want to bulk-enable this feature across all or some clinics, please reach out to your Customer Success Manager or contact us at [email protected]. Once enabled, configuration options will appear in each clinic’s settings.
Bulk-enabling ensures consistent settings across clinics without the need for individual configuration, saving time for administrators.