Overview
The Suicidality Email Notification feature is an optional tool that alerts providers when a client expresses suicidal ideation in an assessment response.
This email alert is only triggered when:
A client provides a non-zero response to a suicidality-related question, and
The clinic has enabled suicidality notifications in their settings.
When enabled, the notification is automatically sent to the client’s assigned providers and the clinic admin. Clinic Admins can also configure additional clinic staff (e.g., other admins or supervisors) to receive the alert.
For organizations with multiple sub-clinics (stacked orgs), the list of additional recipients can be configured per clinic. If your organization uses stacked clinics and would like to enable this feature across multiple clinics, please contact [email protected].
How Suicidality Notifications Work
When the feature is enabled, an email is sent under the following conditions:
The client provides a non-zero response to a suicidality-related question in an assessment.
The clinic has enabled suicidality notifications.
Email content includes:
Subject line: "Patient indicated suicidal ideation in response"
The client’s initials
A link to view the client’s full assessment results
A list of all clinic team members who were also notified
Managing Notification Settings at the Clinic Level
Clinic Admins can enable and configure suicidality notifications by navigating to:
Settings → Configuration → Suicidality Notification
From there, admins can:
Turn the suicidality notification feature ON or OFF
Choose which clinic admins should be notified, in addition to the clinic owner
Once enabled at the clinic level, the setting will also appear in each provider’s Notification Settings
Need to Enable for Multiple Clinics?
If you’re part of an organization with multiple clinics and want to bulk-enable this feature across all or some clinics, please reach out to your Customer Success Manager or contact us at [email protected]. Once enabled, configuration options will appear in each clinic’s settings.