Overview
The Suicidality Email Notification feature is an optional tool that alerts providers when a client expresses suicidal ideation in an assessment response.
This email alert is only triggered when:
A client provides a non-zero response to a suicidality-related question, and
The clinic has enabled notifications for suicidality in its settings.
When enabled, the notification is automatically sent to the client’s assigned providers and the clinic admin. Clinic Admins can also configure additional clinic staff (e.g., other admins or supervisors) to receive the alert.
For organizations with multiple sub-clinics (stacked orgs), the list of additional recipients can be configured per clinic. If your organization uses stacked clinics and would like to bulk-enable this feature across multiple clinics, please contact [email protected].
How Suicidality Notifications Work
When the feature is enabled, an email is sent under the following conditions:
The client provides a non-zero response to a suicidality-related question in an assessment.
The clinic has enabled suicidality notifications.
Email content includes:
Subject line: "Patient indicated suicidal ideation in response"
The client’s initials
A link to view the client’s full assessment results
A list of all clinic team members who were also notified
Managing Notification Settings at the Clinic Level
Clinic Admins can enable and configure suicidality notifications by navigating to:
Settings → Configuration → Suicidality Notification
From there, admins can:
Turn the suicidality notification feature ON or OFF
Choose which clinic admins should be notified, in addition to the clinic owner
Once enabled at the clinic level, the setting will also appear in each provider’s Notification Settings
Organizations with multiple clinics:
If your organization has multiple clinics, you must enable this feature in every clinic that you would like it to be on, including the master clinic.
Need to bulk-enable for multiple sub-clinics? If you’re part of an organization with multiple clinics and want to bulk-enable this feature across all or some clinics, please reach out to your Customer Success Manager or contact us at [email protected].
In the master clinic, only the clinic owner will be able to change the setting, but all admins in the master clinic will be able to view the toggle.
Enabling the feature will activate SI events for patients associated with the master clinic.
To enable the feature in each sub-clinic, an admin will need to do so in each clinic.